During this time of COVID-19, self-isolation and social distancing, businesses and communities across the nation and the globe are dealing with a lot of turbulence. More and more organizations are turning to remote workforce solutions to continue operations.
Many of these businesses are used to being in a physical location; moving to a completely remote setup may take some adjustment. In our last post, we discussed how a Virtual Desktop Infrastructure (VDI) can allow your team to securely access corporate data from their personal devices. But the human element of your teams is just as important.
Now more than ever, company culture and structure are going to be vital for stability. Here at FIT Solutions, we made it a point to recreate our office environment as closely as possible in a virtual setting. This has allowed us to transition seamlessly into remote work. Some of the things we’re doing to maintain normal operations include:
- Structure & Routine
We’ve encouraged our team to stick to their regular routine where possible—maybe filling the time they would have spent commuting with physical activity, like working out or walking the dog. Normal dress code still applies. By dressing professionally, team members are always ready to jump on a call or video meeting with a client or prospect. All remote employees are expected to have their cameras on for Zoom meetings; this helps everyone stay alert and engaged.
- Department Touchbase
Each afternoon, department heads have a Zoom meeting, no more than 10-15 minutes, with all members of their team to make sure everybody’s on track.
- Client Communications
Immediately after San Diego announced shelter-in-place guidelines, we began reaching out to our clients. Members of procurement and sales jumped in to help our account managers reach everyone as soon as possible. We asked how they were doing with the transition, whether they needed any help, and assured them that everything is business as usual on our end—they wouldn’t experience any gaps in service from our team!
- Team Motivation
At FIT, we pride ourselves on the quality of service that we provide, and we love hearing positive feedback from our happy clients! We have a designated Microsoft Teams channel dedicated to sharing these testimonials and kudos with the whole team. It’s also a means for team members to shine a spotlight on a coworker that went above and beyond. These shout-outs keep us excited and determined to keep providing the best possible service we can.
While our normal structure was already well-arranged to support remote work, we did make a few adjustments, from which we’ve seen good results.
- All-Hands Huddle
Every morning, we have a 15-minute all-hands meeting through Zoom. Cameras are required to be on, and virtual backgrounds are encouraged. Members of our management team take turns sharing recent wins, news, tips and positive thoughts to motivate our team to success. We center these stories around our core values to keep our company culture strong and focused. Since we began working from home, having this meeting daily (instead of weekly) helps to keep everybody on the same page and working towards the same goal.
During our all-hands huddle, one or two employees take a few minutes to share something personal and positive—maybe their new home-office set-up, or what they’re doing to stay active or productive while shut-in, or a great experience they had with a coworker or client. We love seeing each other’s pets and kiddos!
- Virtual Happy Hour
We usually do these monthly or semiweekly at the office, so it was only natural to continue this tradition on Zoom! Everybody’s welcome to dress-down and share a beer and stories from home.
Even though sometimes it feels like we’re practically living on Zoom these days, these tips are helping the FIT team to stay positive and busy! What is your business doing or trying to continue operations from home? If you need help getting your workforce set up with secure remote access, let us know; we’d love to have a conversation with you. Not sure if you’re fully equipped? Get your free assessment today or call 888-339-5694.