Why FIT?
managed IT providers (MSPs)?
Why FIT?
What makes FIT Solutions different from other managed IT providers (MSPs)?
Quality Service
We pride ourselves on providing elite, white-glove service to our clients. One of our core values is to create a raving-fan culture. We don’t just want you to be satisfied with the level of service you get; we want you to be absolutely wowed. FIT consistently maintains customer-satisfaction scores that are well above industry standards and we are absolutely committed to providing you with the best possible IT service.
Quality Service
We pride ourselves on providing elite, white-glove service to our clients. One of our core values is to create a raving-fan culture. We don’t just want you to be satisfied with the level of service you get; we want you to be absolutely wowed. FIT consistently maintains customer-satisfaction scores that are well above industry standards and we are absolutely committed to providing you with the best possible IT service.
Customer Satisfaction
Average U.S. CSAT Score
76%
Our 2020 CSAT Score
97.5%
Dedicated Engineering Team
What we’ve found after years in this industry is that clients don’t want to work with a big organization with many tiers. They want to work with a small, elite team that can deliver consistent results every single time. You will know your team and account manager by name, and they will know your business needs and your network inside and out.
Dedicated Engineering Team
What we’ve found after years in this industry is that clients don’t want to work with a big organization with many tiers. They want to work with a small, elite team that can deliver consistent results every single time. You will know your team and account manager by name, and they will know your business needs and your network inside and out.
No Tiered Help Desk
Because you have a dedicated team of FIT engineers, you don’t have to work your way up the tech support chain every time you have an issue. Instead, you call your dedicated support line and immediately talk to an engineering team who knows your environment and can solve your problem without escalation.
No Tiered Help Desk
Because you have a dedicated team of FIT engineers, you don’t have to work your way up the tech support chain every time you have an issue. Instead, you call your dedicated support line and immediately talk to an engineering team who knows your environment and can solve your problem without escalation.
24/7/365 Cyber Team
There’s no shortage of cybersecurity tools and services available. But most are just that—a tool. You still need someone to configure the tool, integrate it with your network, and monitor its findings. What good is a cybersecurity alert if nobody is assigned to investigate it, or if it comes in when your team is off duty? FIT Cybersecurity is your 24/7/365 team for monitoring and securing your environment. Our analysts investigate alerts, makes an educated judgment about its priority level, and takes the necessary steps to escalate or dismiss it.
24/7/365 Cyber Team
There’s no shortage of cybersecurity tools and services available. But most are just that—a tool. You still need someone to configure the tool, integrate it with your network, and monitor its findings. What good is a cybersecurity alert if nobody is assigned to investigate it, or if it comes in when your team is off duty? FIT Cybersecurity is your 24/7/365 team for monitoring and securing your environment. Our analysts investigate alerts, makes an educated judgment about its priority level, and takes the necessary steps to escalate or dismiss it.
Proactive Planning
The #1 reason that clients work with us is because they need proactive business planning and IT strategy. As businesses grow, there can be break points, and a reactive approach to IT can hinder growth. We want our clients to cruise through those transitions, smoothly scaling without the pain. So we focus on creating a strong IT foundation that matures with you at every stage. Each quarter, our vCIO team creates a Technology Business Planning document: a roadmap for how IT will support your business objectives over the next 3-24 months.
Proactive Planning
The #1 reason that clients work with us is because they need proactive business planning and IT strategy. As businesses grow, there can be break points, and a reactive approach to IT can hinder growth. We want our clients to cruise through those transitions, smoothly scaling without the pain. So we focus on creating a strong IT foundation that matures with you at every stage. Each quarter, our vCIO team creates a Technology Business Planning document: a roadmap for how IT will support your business objectives over the next 3-24 months.
Get in touch.
Fill out the form and our team will get
back to you as soon as we can!
- (888) 339-5694
-
550 West B Street, 4th Floor, Suite 322
San Diego, CA 92101
Get in touch.
Fill out the form and our team will get
back to you as soon as we can!
- 888-339-5694
-
550 West B Street, 4th Floor, Suite 332
San Diego, CA 92101
Who we are.
technology. To that end, our vision is to help 6,000
businesses realize their goals through technology.
What we do.
help organizations reduce IT costs and downtime, increase efficiency
by up to 40%, and protect against cyberattacks.
