In a world where the technology landscape is constantly changing, how do you stay ahead of the curve? You’ve got to change with it.
From a business perspective, this means continuing to learn and adapt, taking in new information and figuring out better ways to solve business problems.
At FIT, maintaining cutting-edge expertise is one of our seven core values—the guiding principles that shape our actions as a company. We’ll be delving into each of these values over the next several weeks:
- Cutting-Edge Expertise
- Humble & Adaptable
- Elite Raving Fan Culture
- Constructive Communication
- Team Unity
- Hard Work
- Teach & Delegate
As an MSP, we serve as the IT support system for our clients. To do so while providing elite service requires a high level of technical excellence and knowledge. Our clients have widely varying IT environments, with different needs and toolsets, so we need to be broad and progressive in building our knowledge base. The more we learn, the more we can accomplish for our clients.
So how can maintaining cutting-edge expertise make you unstoppable?
Forming an Unstoppable Team
During the hiring process, we have a rigorous standard for experience, and place a high value on being an expert or highly capable technician. Some of this comes with on-the-job training, and some of it is a base requirement to join the FIT team.
To find the right mix, we look for particular qualities in job applicants as well as quantifiable data, like certifications. We want people who are humble and eager to learn, because teachability coupled with experience is an unstoppable force.
How Do We Maintain This Momentum?
The typical ramp-up for any company’s new hire is a heavily front-loaded training schedule, which tapers off as they get comfortable with their role and responsibilities. How do we keep an intense focus on maintaining and increasing expertise while balancing the needs of the day-to-day work?
We put a strong emphasis on continuous learning, with semiweekly engineer roundtables and monthly training sessions. In the pre-COVID-19 era, we hosted lunch-and-learns every month or two, inviting partners or engineers to present on particular topics. We leverage our partnerships with vendors to get training and updates on their tools until we know it as well as or better than they do.
We also make extensive use of LinkedIn Learning; our engagement falls in the 75th percentile of companies that use this platform. Our Learning paths are a combination of management-chosen and self-driven, and feature both the videos already offered by the platform as well as how-to and educational videos put together by our own team. It’s no surprise that computer networking and network administration are among our top skills learned, but the most popular programs actually center on communication, emotional intelligence and teamwork!
Our client base covers a range of industries, from healthcare to finance to manufacturing to recreation, and each industry comes with its own language of sorts. To be a true partner and actively contribute towards achieving their business goals, we need to be able to speak the lingo. So some of our trainings are industry-specific, helping our engineers communicate effectively with our end-users and client contacts.
How Cutting-Edge Expertise Benefits You
Every single minute there are new things to learn. To stop is to stagnate. If you don’t prioritize learning and growth, you’ve basically stopped.
We see so many companies that are using obsolete systems because they ‘get the job done,’ without fully grasping how much time or revenue is wasted on inefficiencies. At FIT, we’re always working to learn what’s new and how to better solve business problems. We love getting to put that drive to work for you—searching out inefficiencies, implementing new solutions, and streamlining your environment until it hums.
Ready to work with a team of cutting-edge experts? Give us a call today at 888-339-5694.
