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FIT Solutions
• December 16

Serious Cybersecurity Vulnerabilities: Apache Log4j & SMA-3217

UPDATE — 12/18/21

There have been more developments in the ongoing remediation of the Log4j logging library and connected vulnerabilities.

The initial patch, version 2.15.0, that aimed to resolve the remote code execution vulnerability described in CVE-2021-44228 was found to be incomplete and led to the discovery of CVE-2021-45046. Initially thought to be a minor DoS vulnerability, CVE-2021-45046 was assigned a CVSS of 3.7. As of late yesterday, CVE-2021-45046 was elevated to a CVSS of 9 due to newly discovered attack vectors that would allow bad actors to exfiltrate data. A patch was quickly released in version 2.16.0 to remediate it. Earlier this morning, a new flaw was identified in the patch version 2.16.0 that has required a new patch release (version 2.17.0) and a new vulnerability tracking ID of CVE-2021-45105. The identified flaw is a severe DoS vulnerability that would allow bad actors to perpetrate Denial-of-Service attacks against affected assets. CVE-2021-45105 has been assigned a CVSS of 7.5.

The risk with these vulnerabilities not only rests in active use of the Log4j library within production applications developed by your company, but also in several standard workplace applications and solutions that also utilize it. Log4j is one of the most ubiquitous logging libraries and is used in a plethora of applications and solutions. It is likely that some of the applications you use in your environment are affected and therefore vulnerable. These are called nested vulnerabilities as they stem from a utility that is used within standardly deployed applications and are dependent on patch releases from the vendor to remediate.

FIT’s Response:

FIT is continuing to monitor the situation closely and apply patches as they become available. FIT engineering will be reaching out as patches are released to setup emergency patching windows for FIT IT managed clients.

Recommendations:

If you are currently utilizing Log4j in your development or infrastructure, FIT recommends immediately applying the patch in version 2.17.0 (Java 8).

Additionally, these vulnerabilities have highlighted the importance of running a full application inventory of your environment and monitoring attack surface lists of affected applications to compare. It is critical to apply patches when available to all affected applications in your environment. The primary attack surface list in use by FIT Cybersecurity is published by Rumble and can be found here – Finding applications that use Log4J (rumble.run). It is updated daily, if not twice daily, and maintains the most complete list of applications affected by these vulnerabilities.

UPDATE — 12/17/21

CVE-2021-44228 & CVE-2021-45046

VMWare is starting to release patches for both vulnerabilities. Please reference this article against your environment to determine what patches are available for your infrastructure: VMSA-2021-0028.3 (vmware.com)

FIT Managed IT clients will be hearing from your engineering team as patches for your environment become available.

FIT Cloud Clients, emergency patches are being applied to your infrastructures this weekend.

Please Note: This is just the first round of patches and not everything has had a patch released yet. We anticipate this process continuing for the next few weeks at least. Depending on your environment, it is very possible you will need several emergency patching windows as more and more patches become available.

UPDATE — 12/16/21

We’d like to provide a status update of where we stand with the remediation efforts of the Log4j vulnerabilities (CVE-2021-44228 and CVE-2021-45046).

CVE-2021-44228

FIT Solutions’ Managed IT clients are 95% patched for on-premise assets that are affected by this vulnerability, and the last 5% are actively being worked on by the engineering team. This vulnerability scope is evolving as new applications and services are identified to be vulnerable. FIT Solutions is actively investigating and monitoring all client infrastructures to identify and address any newly discovered vulnerable systems.

CVE-2021-45046

This new vulnerability that was produced from the remediation of CVE-2021-44228 remains in the monitoring state. A few patches have been released to address this, but a majority of software and solution providers are still working on updated patches to address it. FIT Cybersecurity is actively monitoring the situation and engaging the engineering team as soon as patches become available to implement in client environments.

Updated Recommendation

FIT Cybersecurity is recommending an additional layer of protection that can assist in defending against the Log4j vulnerabilities. If it is possible in the environment, we recommend that Outbound LDAP communications be blocked on the firewall. This will not completely protect your environment from the Log4j vulnerability, but will hamper attempts by bad actors to exploit the vulnerability by utilizing LDAP. FIT Cybersecurity and FIT Solutions will continue to collaborate on monitoring the situation and remediating client environments. If you have any questions or concerns, please do not hesitate to reach out to [email protected].

UPDATE — 12/15/21

A new vulnerability was discovered that impacts all assets affected by the initial Log4j Vulnerability (CVE-2021-44228). This new vulnerability (CVE-2021-45046) is less severe than CVE-2021-44228 coming in with a CVSS score of 3.7 out of 10. Do not let the lower CVSS score fool you, the vulnerability is still something that requires immediate attention.

The initial patch released for Log4j will prevent an attacker from gaining complete control over an affected asset, but that same patch can be abused by attackers resulting in a denial-of-service (DoS) attack on the affected asset. These DoS attacks have the ability to take an affected asset down by flooding the asset with requests at such a volume that the asset cannot handle the load.

Currently, software and solution providers are scrambling to release new patches of their software that address this new vulnerability. Apache, the initial source of both these vulnerabilities, has released a new version of the Log4j logging library that fixes this issue. If you actively use Log4j, please make sure you update your version to 2.16.0 which resolves both vulnerabilities.

Here are some additional resources for more information on the new vulnerability CVE-2021-45046:

Apache’s Fix for Log4Shell Can Lead to DoS Attacks | Threatpost

Second Log4j Vulnerability (CVE-2021-45046) Discovered — New Patch Released (thehackernews.com)

FIT Cybersecurity and FIT Solutions Response

FIT Cybersecurity and FIT Solutions are collaborating actively to patch all FIT Solutions IT clients and advise all cybersecurity clients on next steps. As more patches become available, FIT Solutions will reach out to IT clients for emergency patching windows. It is important to note, about 90% of affected assets from FIT Managed IT clients have been patched with the initial patch or a workaround has been implemented. The remaining 10% are actively being worked on to complete patching of the initial CVE-2021-44228.

UPDATE — 12/14/21

Only about 30% of the software vendors impacted have released patches thus far. We urge decision-makers to approve emergency patching all week if possible as updates come out during the week. Though patching updates can be disruptive to work, the interruption would be far less than that caused by a breach. Our cybersecurity team built custom monitoring alerts to increase threat hunting while we wait for patches to be released. Our team is also trained on emergency response actions to stop the exploit from being leveraged. We are working with all our clients to strategically make plans to minimize risk to their businesses. For users of FIT Cloud, we have applied the work-around fixes to VMware while a patch is being developed to protect the Cloud infrastructure.

INITIAL 12/13/21

Late last week, two vulnerabilities came to light that have made large waves in the cybersecurity space. We wanted to make sure you are informed of these new and potentially dangerous vulnerabilities. FIT Solutions stands ready to assist in any way we can as we go through the remediation of these new vulnerabilities. Please do not hesitate to reach out to [email protected] with any questions or concerns you may have.

Apache Log4j Logging Library Vulnerability | CVE-2021-44228 | CVSS 10.0

The Apache Log4j vulnerability was released late on Friday, December 10, and has a large attack surface with potentially dangerous effects. This vulnerability allows attackers to gain complete control of affected systems. The Log4j logging library is widely used and can be found in different services from Apple, Twitter, Steam, Tesla, Elastic Search, and more. Ranking as a CVSS 10.0 out of 10, this vulnerability poses a significant threat to those that utilize or interact with the Apache Log4j Logging Library, and it is already being exploited in the wild.

This is a high criticality vulnerability and deserves your immediate attention. Recommended remediation is to immediately upgrade any direct use of the Log4j library to log4j-2.15.0.rc2. Log4j is also utilized in several tools for logging, monitoring, alerting, and dashboard solutions. This means the issue may not be that you are directly using the library, but your tools are, which would also leave you vulnerable. In these instances, update your tools to the latest version and monitor their publishers’ releases to ensure you update to the release meant to fix CVE-2021-44228.

Log4j is also a dependency in large number of applications for business and personal use. In these circumstances, we must wait for the application provider to update the Log4j library. With the intense scrutiny and attention this vulnerability has received, we anticipate patching within the next couple days if the issue has not been patched already.

If you are not sure if you or one of the tools you utilize use Log4j, Huntress has come out with a utility to check if you are vulnerable – Huntress – Log4Shell Tester

Here are some additional resources for CVE-2021-44228:

Critical RCE Vulnerability: log4j – CVE-2021-44228 (huntress.com)

Security warning: New zero-day in the Log4j Java library is already being exploited | ZDNet

NVD – CVE-2021-44228 (nist.gov)

SMA-3217 – SMA100 Unauthenticated Stack-based Buffer Overflow| CVE-2021-20038 | CVSS 9.8

The Unauthenticated Stack-based Buffer Overflow vulnerability is significant but in much smaller scope than the Log4j vulnerability. Affecting SMA 100 series appliances, this vulnerability can allow an unauthenticated attacker to execute commands as the nobody user, giving complete control of the device to the attacker.

Currently, there are no reports of this vulnerability being exploited in the wild, but it still warrants patching if you utilize any of these appliances. A patch has already been deployed by SonicWall and is readily available to all organizations that utilize these appliances. Our remediation recommendation is to immediately apply this patch to all affected SMA appliances.

Here are some more resources for CVE-2021-20038:

Security Advisory (sonicwall.com)

NVD – CVE-2021-20038 (nist.gov)

Patch Now: Sonicwall Fixes Multiple Vulnerabilities in SMA 100 Devices | Rapid7 Blog

FIT Cybersecurity & FIT Solutions Response

FIT Cybersecurity already has monitoring deployed to watch for Log4j exploitation attempts and is closely monitoring all logs for evidence of these attempts on our clients. We are collaborating with the engineering teams for FIT Solutions customers to ensure any available patches are applied to your environment immediately.

We are ready to assist and answer any questions you may have concerning these vulnerabilities.

Cybersecurity, News, Vulnerability

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David Yocum

★★★★★

When you take the leap to have an IT company help you manage your network, provide cyber security and work with your team on IT issues, you take a leap of faith...and measure the performance. I have been with FIT Solutions for a few years now and they never fail to deliver. In fact, they have helped us save thousands of dollars with their experienced team. The sign of a great company is when personnel moves in the organization. You lose an IT engineer, or an IT manager and you hold your breath. With FIT Solutions that is not a worry. You can breathe easy knowing they will not only come through, they rise to the next level of support. They come through and ensure their engineers know your business and they provide support to get their new team member up to speed. We recently lost our Account Manager Amy Stuhff when she moved in to her new position as Manager of Account Management. Amy is an excellent leader and her promotion was no doubt a result of her hard work. Not only did she excel in her new position, as Manager of Account Management, she ensured our new account manager had the support needed to continue the GREAT work she did. They put a new account manager on our team and Garrett Taft stepped in with the knowledge we needed to ensure a smooth transition. Garrett quickly grew his knowledge on our organization and helped us move in a great direction. His follow up and communication to our IT Director was beyond stellar performance. FIT Solutions provides amazing IT engineers like Elliot Brothers and Brandon Ward to take care of your network. Their professional work and collaboration is what makes this work for us at Bellus Academy. David Yocum, IT Director.

Response from the ownerHi David! Thank you so much for taking the time to review your experience with FIT Solutions. We are pleased to hear that our team has not only met but exceeded your expectations and enabled you to save thousands of dollars in the process. It fills us with pride and encouragement to know that we can come through for our customers when they put faith in us for their IT needs. It is gratifying when our customers recognize the value of the service we provide and choose to work with us. We look forward to seeing what else we can bring to the table for you and your business going forward. Thank you again for choosing FIT Solutions!

jose mendoza

★★★★★

Fast response and accurate results kudos!! To ITs

Response from the ownerThank you for taking the time to review our services, Jose, it is much appreciated!

Gabi Ivanova

★★★★★

FIT is the best IT solutions team out there. They are always patient and willing to help with issues as quickly as possible. Josh, Rob, Elliot and Brandon are always there to help us solve our problems as quickly and efficiently as possible.

Response from the ownerThank you for your kind words about our team, Gabi! We understand how important quick resolution is to you and we are grateful to have the opportunity to work with you and bring solutions. Our team takes pride in being patient and providing an incomparable level of technical support and customer service. Providing top-notch services is our mission here at FIT Solutions - Managed IT & Cybersecurity, and we're thrilled that Josh, Rob, Elliot, and Brandon have contributed positively to your experience.

Heather Logan

★★★★★

Grace is the best! She helped me with everything I needed.

Response from the ownerThank you for your kind words and for choosing FIT Solutions, Heather! We are thrilled to hear that Grace was able to help you with all your needs. She is truly dedicated to providing top-notch customer service and we are so glad you had a positive experience. We'll make sure to pass along your kind words to Grace and her team! Our goal is always provide the best customer satisfaction possible - it's good to know we're on the right track!

Carole Cirilos

★★★★☆

Grace (Reyes) was in my facility, she found the problem on my printer connection which is also the concern of other departments. She was patient as she worked on my desktop and printer and gave a temporary solution which we could work for now.

Response from the ownerThank you for sharing your feedback on working with Grace Reyes, Carole! We are aware that she is an outstanding support member of the FIT Solutions team and greatly appreciate her attention to detail and commitment to finding a resolution.

Pao Aqui

★★★★★

We’ve had the pleasure of working with this amazing team during our transition to PACS in our facility in Arizona. We would like give this commendation especially to IT John Garcia. His customer service skills were impeccable and of course his IT skills. We had so many technical questions and he was very patient and nice and answered all our queries.

Response from the ownerThank you so much for your kind words about our team, Pao! We truly appreciate your positive experience with us and we are ecstatic to hear that our IT specialist, John, has demonstrated such outstanding customer service throughout the entire process. Our mission is to give quality technical solutions and a delightful client service experience while doing so. We are delighted that John was patient enough to answer all of your questions and made sure that you were taken care of every step of the way.

Charles Cooper

★★★★★

As the Vice President of Membership with SDAR, I am pleased to share my experience with Fit Solutions. We have been a client for just under a year and have had the pleasure of working with Rob Walker, as well as other knowledgeable staff members. Their punctuality is commendable, always calling on time for scheduled appointments and providing a variety of solutions to resolve any issues. Their after-hours service is also exceptional, with prompt callbacks within 60 minutes during emergency situations. I highly recommend Fit Solutions for their speed and care in handling IT needs.

Response from the ownerThank you for your kind words, Charles! Here at Fit Solutions, we understand that technology can be the heart of an organization's operations, and as such it is our mission to make sure your IT needs are fulfilled with speed and accuracy. We're thrilled that you have had a positive experience working with us and pleased that our team has been able to provide exceptional customer service. We take pride in providing prompt after-hours service and are glad that our efforts have delivered satisfactory results. We look forward to continuing to meet your IT needs in the future.

William Bennett

★★★★★

FIT is a wonderful tool to have to help. They are a great trouble shooter to any computer or printer. Mitch Rings is amazing.

Response from the ownerThank you William for taking the time to review your experience with FIT Solutions. We are so happy to hear that you have had positive experiences utilizing our troubleshooting services and find Mitch Rings to be an exemplary asset of the team. Here at FIT, we strive to provide excellent customer service and it's great to receive feedback that acknowledges our successes in this area.

Cheri Washington

★★★★★

I absolutely love the service provided to our company by tech Shawn Palmer. He is kind and very knowledgeable about all our IT issues. I highly recommend him and his services.

Response from the ownerThank you for your kind words about Shawn, Cheri! It's wonderful to hear that you're so pleased with the service he provides. At FIT Solutions we take great pride in our team and strive to serve each and every customer with knowledge and kindness — it sounds like Shawn has done a great job of exemplifying this.

rudy murphy

★★★★★

the best!

Response from the ownerThank you for your kind review, Rudy! We appreciate you taking the time to write about your experience with our FIT Solutions. We strive to provide the best quality products and services, so it is always rewarding when we hear customers like yourself find that their expectations were exceeded. Please let us know if there is anything else we can do to help you in the future.

Marwan Darem

★★★★★

Natalie and the accounting team were respectful, and efficient when processing my expenses

Response from the ownerThank you for your wonderful review, Marwan. We are so pleased to hear that Natalie and our accounting team provided you with efficient and respectful service. We strive to create a positive experience for everyone who uses FIT Solutions and it is great to hear when we succeed. We appreciate your kind words and thank you for choosing us as your go-to expense processing partner.

Douglas Ratliff

★★★★★

great work

Response from the ownerThank you for taking the time to review our work, Douglas! We are delighted that you are happy with our service. It's always gratifying for us when we can offer a product that exceeds expectations and meets your needs. Your positive feedback is genuinely appreciated.

Steven King

★★★★★

For the past few month I've had the pleasure of working with Alexis Caul on a project for one of FIT Solutions customer. There have been some bumps along the way, but we have got through them. I hope to have continued success working along side Alexis and the FIT Solutions team.

Response from the ownerThank you for your kind words, Steven! We appreciate you taking the time to share your experience working with our team, and we are happy to know that you had successful results despite any bumps in the road.

Andrew Gabel

★★★★★

Fit Solutions has been an awesome company to work with! Recently, Alexis Caul has been super helpful and responsive as we install a new phone system at our facility.

Response from the ownerThank you for the kind words, Andrew! I'm incredibly glad that Alexis has been so helpful during your install process and that you've had a positive experience with FIT Solutions. We greatly value customer satisfaction and feedback, so please don't hesitate to reach out if there is any additional feedback or help needed in the future. Thank you again for choosing us for your business needs and we look forward to providing assistance whenever possible.

Cedric Saliba

★★★★★

Shawn was very professional and was able to solve our issues within a reasonable timeframe!

Response from the ownerThanks for your the kind words Cedric! We are so pleased to hear that Shawn was able to help you with your issues. Professionalism is a priority for us at FIT Solutions, and we're glad that you felt our team went above expectations in delivering quality service to you. We value each customer experience and take feedback seriously in order to continue to improve our service.

Pamela JC Becker

★★★★★

Excellent Company to work with

Response from the ownerExcellent Company to work with

Bruce Reeder

★★★★★

I received excellent support from Mike Ikezoe at FIT Solutions. He was extremely thorough at diagnosing my laptop problem and then resolving the issue in a timely manner. It was a pleasure to work with such a knowledgeable and concientious IT professional.

Response from the ownerWe're so glad we were able to help you out, Bruce! Helping businesses keep their operations going with remote work is a huge priority for us.

am arrio

★★★★★

Hard working, talented staff. Project implementation went very smoothly!

Response from the ownerThank you for your kind words, am arrio. We are delighted to hear that you had a seamless project implementation with our hard-working and talented staff. At FIT Solutions, we strive to exceed our customers’ expectations and make sure their projects are successful.

Brad Heap

★★★★★

Sepi has been such a wonderful support for our facility. It does not matter the task or issue, she is on it! She is also very accessible when not in our facility. I feel comfortable working through different IT problems with her over the phone. She deserves a lot of praise!

Response from the ownerThank you for taking the time to review FIT Solutions, Brad! We are thrilled that you regard Sepi with such high praise—she definitely deserves it! We strive to provide all our clients with excellent service and support, so it's great to hear that Sepi was successful in doing that. It warms our heart for you to recognize her accessibility over the phone as well.

richard

★★★★★

My request was complete before I asked it - support doesn't get much better! Thank you !!

Response from the ownerThank you so much, Richard! We're delighted to hear that the FIT Solutions team was able to provide such exceptional service. Our customers are the center of what we do and we strive to deliver fast and friendly help with every request. We value your feedback and appreciate your business. If there is anything else we can do for you, please don't hesitate to contact us again.

Christina Fuson

★★★★★

I had the pleasure of working with Grace at FIT Solutions. Not only did she quickly work to resolve the ticket, once I determined that we had other issues after implementation, she jumped back on with me and helped combat those issues as well. She made sure that I was happy with the resolution and that I was back up and running quickly and efficiently. I was very happy!

Response from the ownerThank you for your kind words, Christina! It's so wonderful to hear that Grace provided such helpful service. At FIT Solutions, we strive to give our customers the best user experience possible by offering outstanding customer service and reliable solutions. We are very proud of our team and their commitment to fully understanding our client's needs in order to provide tailored solutions.

Mike Ledoux

★★★★★

I worked with several people, all 5 star! Collins, Shawn, Josie, John, Evan, Michael, Eric and Ephraim. These guys created URGENCY and I was able to get my technicians in the field because of it! THANK YOU! MUCH APPRECIATED!

Response from the ownerThank you for your review, Mike! We appreciate your kind words and are very happy to know that the service provided by our team at FIT Solutions was of a high quality.

Jason Oliver

★★★★★

I work with Alexis at FitITSolutions she is very responsive and active in helping my business be successful. Shes a great communicator and look forward to working more with FitITsolutions.

Response from the ownerThank you for the warm review of FIT Solutions, Jason! We are enthusiastic about Alexis' ability to assist you in furthering the success of your business. Your feedback is appreciated and we are delighted to know that you are looking forward to working more with us.

Alex Pitra

★★★★★

Alexis Caul has been wonderful to work with! She's very communicative, has a wealth of knowledge, and her diligent attention to detail has made the process of working on projects seamless!

Response from the ownerThanks for sharing your positive experience with us, Alex! We are so pleased to know that you had the chance to work with Alexis Caul and it sounds like she provided a service that was not only knowledgeable and effective, but seamless too. We take immense pride in delivering excellent customer service so this feedback is invaluable! We will make sure to pass on your kind words directly to Alexis as well. Thank you for choosing FIT Solutions to help with your projects!

Jessica Yang

★★★★★

Grace R. is extremely pleasant to work with. She is efficient and responsive when you need help.Jerry is also super great at troubleshooting any IT issues that may arise in a prompt and efficient manner.

Response from the ownerThank you for the kind words, Jessica! We are thrilled to hear that you had a positive experience with Grace and Jerry. We strive to provide a great customer service experience through prompt and efficient communication and guidance and we are so glad that was clear in your interactions with them. We are grateful for your business, valued feedback, and ongoing support. Thank you!

Shane Archer

★★★★★

Shawn is the best! Always gets the job done

Response from the ownerThank you for taking the time to leave this wonderful review of Shawn at FIT Solutions, Shane! It's feedback like yours that encourages us to continue delivering the best service possible. We are so proud to have a stellar team member like Shawn and it's fantastic that you noticed it.

Roel Castro

★★★★★

Response from the ownerThank you so much for your kind words, Roel! We are so pleased to know that FIT Solutions exceeded your expectations and that you gave us a five-star rating. Our team works hard each day to ensure our customers have the best experience possible and it means a lot to us when customers like you take the time to leave such positive feedback.

Kalena Blatter

★★★★★

I've been working with Alexis Caul at FIT Solutions, and she has been awesome! Very knowledgeable of the products and extremely personable.

Response from the ownerThank you for your review, Kalena. We're proud to hear that Alexis' customer service and product knowledge met your standards.

Andrea Arellano

★★★★☆

FIT solutions has been so helpful with my requests. They are always patient and kind! So thankful for their support

Response from the ownerThanks so much, Andrea, we love working with you! Is there anything we could be doing better to earn that 5th star?

Tessa Danna

★★★★★

Great team to work with! Highly recommend!

Response from the ownerThank you for the kind words Tessa, we appreciate you taking the time to leave a review. We strive to create a personalized experience tailored for our clients' individual needs. It's great to hear that our team exceeded your expectations and we're glad you had a positive experience with us. If there is anything else we can do to assist in your future endeavors, please don't hesitate to reach out. Thank you again and have a fantastic day!

Leatrice Echols

★★★★★

I can’t say more incredible things about Josh Locum. Josh took the time to understand SDAR's specific needs and provided exceptional customer service.

Response from the ownerThank you so much for your kind words, Leatrice! Josh is a highly valued member of our team here at FIT Solutions and we are delighted to hear that he was able to provide such excellent customer service. We take great pride in understanding each of our customer's specific needs and resolving any issues they may experience as best as we can. It’s incredibly rewarding to hear that our hard work and dedication has paid off. We hope you have a wonderful day!

DeShawn Roberson

★★★★★

Grace has been simply FANTASTIC at assisting me with my needs while getting situated in the new position! She was able to meet every expectation and even went above and beyond to ensure that I was comfortable in ensuring that I could accomplish the tasks of my job in an unproblematic way. I truly appreciate her!

Response from the ownerThank you for your kind statements about Grace, DeShawn. We are delighted to hear that she was able to support you in making a smooth transition into the position here at FIT Solutions. Our employees are truly our greatest asset and it is so rewarding to receive positive feedback from our customers regarding their experience with them. We thank Grace for her hard work and dedication to helping our customers thrive!

Laura Martella

★★★★★

Joshua Slocum does a great job in responding to technical related issues here at SDAR. We appreciate his efforts. Thank you.

Response from the ownerThank you for your kind words, Laura! We are so pleased to hear that Joshua was able to help out with your technical issues. At FIT Solutions, we pride ourselves on providing the highest level of customer service and support. We're happy that Joshua and our entire team were able to meet and exceed your expectations. Please don't hesitate to reach out again if there anything else we can do for you in the future.

Hrag Bekerian

★★★★★

Thank you Shawn Palmer for your assistance!

Response from the ownerThank you for your kind words, Hrag! We are thrilled to hear that Shawn was able to assist you during your visit with us at FIT Solutions. Our team strives to provide outstanding customer service and help our visitors every step of the way. We are so pleased that he was able to make your experience exceptional.

Tara Kuhne

★★★★★

The technicians were awesome! Ask for Collins or Ian. They were very patient when trying to help fix my printer/scanner that others had not been able to fix for 2 months. I would definitely recommend them!

Response from the ownerThank you for sharing your positive experience with FIT Solutions, Tara! We're delighted to hear that our technicians - Collins and Ian - were able to resolve your issue quickly. We strive to provide the best support possible and it's encouraging to learn we have met that goal with you. Our outstanding customer service is something we take a lot of pride in and it is great to know that you experienced that first hand.

Stacey Pernal

★★★★★

Hackers took control of a few employees' email addresses and were trying to get payment from our contacts. Josh stepped in and got our network secured and shut down the hackers. Thanks to Josh for helping to save us from what could have become something much more serious. You're the best.

Response from the ownerThank you for your kind words, Stacey. We are pleased to hear that Josh was able to help secure your network and protect it from further damage. At FIT Solutions, our top priority is always the security of our clients. We strive to provide fast, efficient support in any situation. As part of this service, we offer plenty of resources to help you manage online security risk as well as guidance and advice on what steps to take if you encounter a malicious threat or breach.

Andrew Stephenson

★★★★★

I’ve been working with FIT for over 3 years and they’ve always been super helpful in helping us resolve any issues or taking care of our IT needs! Shawn Palmer has always been a great partner to us.

Response from the ownerThank you for your positive review, Andrew! We are so glad you have been satisfied with FIT Solutions for the past three years. We're proud to call you a partner and specifically want to acknowledge Shawn Palmer's stellar service: thank you for pointing that out. We hope our support has allowed your business to run smoother and more efficiently than ever and look forward to continuing to help in any way we can.

Araceli Rodriguez

★★★★★

We love having Shawn come by! He always makes sure to check in with all of us while he is here and gets what we need done.

Response from the ownerThank you for your review, Araceli! We're so glad to hear you enjoy having Shawn come by. Customer service is at the heart of our company, and it's important to us that we are providing a positive experience for all of our customers. We understand the value of trust and ongoing communication, so we are glad that Shawn has been able to provide that for you. Thank you for giving us the opportunity to serve you - we look forward to continued work with you in the future!

Celia Ruvalcaba

★★★★★

Shawn is very nice and very professional

Response from the ownerThank you for your kind words about Shawn, Celia! We agree that our team member is professional and customer-focused. We are delighted to learn that you had a pleasant experience with us. At FIT Solutions we strive to provide customers with the best service possible and feedback like yours helps us stay focused on providing our customers an excellent experience. Thank you again for your support.

Cheryl Motley

★★★★★

Shawn has always been a great help with all of my IT issues. Couldn’t be any happier with his service.

Response from the ownerCheryl, thank you for taking the time to provide us with your feedback. It is our pleasure to have Shawn serve your IT needs consistently and we appreciate him doing so in a great manner. We always strive to make customer service our top priority here at FIT Solutions and thank you for being a part of that experience! We look forward to working with you in the future.

Martha Hardwick

★★★★★

IT Engineer Shawn is always on point when he comes by. Makes sure we see always good to go

Response from the ownerThank YOU, Martha!

Daniel Driggs

★★★★★

I’ve been working with FIT solutions for the past year and have been very impressed. They are professional, provide great customer service, and find solutions to my IT issues. Shawn Palmer is our direct rep for my facility and does an excellent job. I’d recommend FIT solutions for your IT needs.

Response from the ownerThank you for your kind words, Daniel! We are very pleased to hear that FIT Solutions has been able to meet all of your IT needs. Our team at FIT Solutions is committed to providing customers with exceptional customer service and superior technical support.

Semi Halalilo

★★★★★

Shawn P is a great technician to work with. He is very knowledgeable and efficient. He always takes care of our IT problems fast and he is very kind. Great costumer service.

Response from the ownerThank you for your positive review of Shawn, Semi! We're pleased to hear that Shawn provided excellent customer service and was able to quickly address your IT needs. Our goal is always to ensure our customers are well taken care of and we are delighted to hear Shawn achieved this.

Tracey Katie

★☆☆☆☆

Carrie Lancaster

★★★★★

F.I.T. has a carefully crafted structure of care for their clients. They have a Cybersecurity/SOC team that compliments their IT Engineers, with strong communication being the successful key between the two entities. F.I.T. Engineers are patient, understanding, and willing to go the extra mile to care for our users and network. Huge shout out to our Account Managers: Mathew Harris and Tracey Herrera for always being available and willing to take our calls when there is an urgent need. Also, I would like to thank Joshua Slocum, Erick Pineda, David Hunter, Elliot Brothers, Collins Huish, Ian Chechet and Nicholas Inverno for their positive can-do attitudes and quality work product. I would also like to give a shout out to Joshua Curry for his quick response to a security-related question. He was very knowledgeable!

Response from the ownerWe are delighted to hear about your positive experiences with F.I.T. Solutions, Carrie! Thank you for mentioning our Cybersecurity and IT Engineers, Account Managers, and other members of our team for their excellent customer service and quality work product. We take great pride in hiring talented staff who are committed to providing the highest level of care for our clients.

Angel Armijo

★★★★★

FIT Solutions is wonderful to partner with! They really live up to the "solutions" part of their name! Not only are they always on top of basic tickets, they consult with us to figure out what works best for our company and help us maximize our time.A special shout out to David Hunter who is collaborative, fantastic at problem solving, and highly skilled in documenting workflows.

Response from the ownerAngel, thank you for taking the time to give us a review! We are thrilled that you have found FIT Solutions to be such an excellent partner. We take pride in offering top-notch consulting services that provide our customers with tailor-made solutions for their problems and objectives.

David Yocum

★★★★★

I cannot say enough about the FIT Solutions team. In the fast pace of our business I needed a first class team that understood our needs and our structure of my team wearing multiple hats in our day-to-day operation.Their support of our network and vision for improving our hardware to increase productivity at a cost we can afford has been a HUGE win for me as an IT Director. They are quick to respond day and night and that alone is "A" in my book for customer service. BUT, they go above and beyond supporting our network.Their quarterly meetings to review our systems and security are the most well planned out meetings I have experienced in network support. They plan and they execute in addition to their support of my team when an IT issue arises.Recently we had some new requirements for our cyber security that made me pause with some concern for how we would meet these changes. Not only did they organize a meeting to review our new regulations, they came to the meeting with solutions that quickly eased my mind and ensured me with GREAT confidence that we would be successful with our compliance.Our account leader not only organizes our meetings and oversees our accounts, she is beyond attentive to our ongoing needs and prepares meetings that are well thought out and planned for success. Thanks to Amy Stuhff - Our Senior Manager of Client Operations. She's the best of the best.Engineer support is handled by well trained and experienced professionals. I give a special thanks to those I work with daily. Elliot Brothers and Brandon Ward are two of the best Engineers I have worked with and their knowledge of our system provides for quick solutions to issues when they arise. Their focus on preventing issues is even more appreciated as they have greatly reduced our work tickets by planning preventive measures that can only be achieved by taking the time to understood our business at a very focused vision.Cyber security is a HUGE responsibility when you are dealing with client information and personal data. I can safely say I sleep well at night knowing the team of Stormy Seliquini - Director of Information Security, Rudy Villalona - SOC Manager and Nicholas Inverno - Cyber Security Engineer are on our team overseeing these needs and executing at the highest level of data protection with a designed plan for staff training that puts our staff on the front line of data protection, keeping them informed of the latest threats and defense so we can prevent loss of client data.

Response from the ownerThank you so much for your review, David. We are delighted that our team was able to make such a positive difference with the speed and support you received. Providing excellent customer service is our highest priority, and it's wonderful to hear we've met your expectations in this area!

Jason Papelera

★★★★★

One of the best MSP's to work with! They offer a variety of solutions that cater to SMB budget and needs. I would definitely recommend to any business who is in need of networking service with quality customer support!

Response from the ownerThank you, Jason, for your kind words and 5-star review! We are so pleased to know you had such a great experience working with our team here at FIT Solutions. Being able to provide quality customer support is incredibly important to us as an MSP and we are glad that was one of the features that made this experience special. We look forward to continuing to work with you and be of service in the future. Thanks again for your review!

Christie Sto Domingo

★★★★★

Loved working with Elliot Brothers!!! He is so amazing and attentive and got all my stuff completed in a timely manner to ensure I was still able to be functional at work! He has helped me a couple of times and was able to have my company give me a new desktop computer. Thank you for that Elliot for installing everything and it was smooth!!! Can't wait to work with you again!

Response from the ownerChristie, thank you for taking the time to provide feedback on your experience with Elliot from FIT Solutions. It’s inspiring to hear how helpful he was in getting your computer set up and helping make sure that everything was functioning properly! We are dedicated to making our onboarding process as seamless as possible so we’re delighted that this team worked diligently to give you a hassle free setup.

Rachael Bond

★★★★★

Josh Slocum is the bees knees, the cat's pajamas, seriously I don't know how I'd get through my day without him. Josh has become completely indispensable, as has the rest of our FitSolutions team. There has never been an issue Josh couldn't fix, and in a timely manner even.If you're looking for IT support, and/or cybersecurity, you absolutely cannot do any better than FitSolutions. 10/10 would recommend.

Response from the ownerThank you, Rachael, for taking the time to review your experience with FIT Solutions. We appreciate your kind recommendation! We are incredibly proud of our IT team and so pleased to hear they have been able to deliver an exceptional level of service to meet your needs.

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Who we are.

Our mission is to impact the lives touched by
technology. To that end, our vision is to help 6,000
businesses realize their goals through technology.

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What we do.

FIT Solutions offers managed IT services and cybersecurity services to
help organizations reduce IT costs and downtime, increase efficiency
by up to 40%, and protect against cyberattacks.

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Who we are.

Our mission is to impact the lives
touched by technology.

Learn More

What we do.

We offer managed IT services
and cybersecurity services.

Learn More